Call manager software in addition to using the telephone interface of your ip phone to access the shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. Your shoretel ip phones display shows your name and extension, call handling mode. Shoretel ecc abandoned call call back and dial list applications. You should see a window appear that is similar to the picture displayed to the right. Shoretel s call manager software provides a visual, informationrich interface for managing and controlling communications. The connect communicator call manager presents endusers a single interface to manage business communications using their shoretel desk phone, computer, mobile phone, or home telephone. Shoretel ip phone 480480g quick reference navigation key pad and selector button lets you select options in the interface. View online or download shoretel shorephone ip 230 user manual.
If you look at it from that direction, shoretel has really made the smart decision. Double click on network connections inside network and internet connections category in windows xp. Business phone systems, voip, collaboration tools, call. To log into shoretel sky communicator, use your shoretel sky. Shoretel also includes core features such as agent manager, userfriendly interface, call reporting, communicator and much more. In the case of the cisco, the sip trunk will originate on the call manager server itself and will terminate on a shoretel sg appliance one of those orange boxes for you cisco guys with sip trunk resources sufficient for the number of channels you want to set up. Browser based call control now in shoretel version 11. Multiple versions of jabra direct cannot be installed and used simultaneously. Linux version of shoretel call manager client shoretel. The solution communicator extends uc application to both mobile and desktop devices. Shoretel call manager software smart call manager v. Choose shoretel sky communicator next to the apple. To log into shoretel sky communicator, use your shoretel sky phone.
This is a step by step video to guide the installation of the shoretel communicator client. Oct 23, 2014 check that the smtp server has an allow relay set for the ip of the shoretel director server. Shoretel ecc abandoned call call back and dial list. Ensure that all shoretel servers, switches especially the v. Spoof mac to enable shoretel license to run on new server. Shoreware call manager manual 1 c ha pt er1 introduction 1. Shoretel sky softphone free download windows version. My xp and windows 7 machiens are ausing cipc and i have users with mac os i have to install the cipc for them but cipc is not supported on mac os. You have the ability to dial another telephone user for a 1. Shoretel shorephone ip 230 manuals manuals and user guides for shoretel shorephone ip 230. Opening shoretel communicator for mac shoretel communicator for mac 1 shoretel 14. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process. You can use the following buttons to perform various call manager. Shoretel mac addressvendor lookup and search look up mac.
So, you control how you work, and how you use your headset. Shoretel personal call manager training level draft outline. The user has control over the application display and launch properties on the dock. The figure below shows the information th at appears on your shoretel 230 ip phone when an outbound call is placed. Call manager offers a set of productivity tools for better communication whether you are a standard user, an operator, whether you are working from home, on the road or based in an office. As with other mac applications, shoretel communicator for mac can be present on the dock for easy access and launch of the communicator application. All the hype on oss aside, its more of a question of hours programming. Browser based call control now in shoretel version 11 if you have ever installed a shoretel solution in an environment with other than windows desktops, you know you lose some of the sizzle. New jabra products will only be present in jabra direct version 4. Red on the phone indicates the contact is on a phone call. Shoretels call manager software provides a visual, informationrich interface for managing and controlling communications.
This means if youre using microsoft skype, cisco jabber, avaya, or other supported platforms, you can control calls directly from your headsets buttons. We have 3 shoretel shorephone ip 230 manuals available for free pdf download. The call manager window will launch in the last view you were using. Well known to those who know it well, however, was the fact that there was a functio. We have a potential customer running shoretel at several sites, we would like to add new sites on call manager 4. Jabra direct allows for remote call control of softphones. Select the link click here to install shoretel communicator. The mitel for microsoft dynamics crm client provides screen pops and call. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension while on the go. Information about the shoretel sky communicator unified communications tool. Note use personal call manager or web access to configure the modes with different call. If you are an active directory user, you can also specify your login method. Shoretel sky communicator is a full unified communications solution.
Dear cisco support hi to all i have a cisco call manager cluster with publisher and subscriber. You can download the mac dmg installation file from the shoretel hq server. Log into the terminal server and install the call manager client as usual. Shoretel sky communicator is shoretel skys unified communications tool to help you get business done faster. How do i type a name or number to dial to an extension number or transfer calls using call manager. Shoretel shorephone ip 230 user manual pdf download.
It does however get the job done as far as call handling modes, inbound primary phone options, multiple call management and visual voice mail. Shoretel connect is a platform built on a single software code base that means you can design your communications system any way you choose. Also, as with any service traversing the public internet, softphones are susceptible to quality of service issues, including. In this scenario, the device can keep an inprogress call active, and the user can access a subset of the features available. Linux version of shoretel call manager client shoretel forums.
If you have ever installed a shoretel solution in an environment with other than windows desktops, you know you lose some of the sizzle. We recommend you use the streaming link unless you are on a mac. Dialo is a call manager, allowing you to select and dial any phone number directly from your pc. Personal call manager software to conference up to six parties in a call.
Organization this guide includes the following sections. It provides similar functionality as the shoretel communicator for web, which. To place an external call, dial the trunk access code, then the phone number. Our antivirus check shows that this mac download is malware free.
How to install shoretel call manager on a terminal server. You manage your phone calls and status at the top of the window and you access information about your voicemail, call history and call details at the bottom of the. Make sure the smtp from address is setup in the voice mail options in the director server. A softphone is an application that runs on a computer and functions as a phone, but without the handset that is normally associated with a phone.
Just copy the installer onto a usb drive or something and then install it. Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager. Mar 16, 2015 yes, there is a shoretel communicator for the mac. To place an internal call, press the headset button and dial the extension.
Shoretel call manager software free download shoretel. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension. Maximizing call manager, simply doubleclick the call manager icon in the windows status area. Shoretel communicator can also integrate with thirdparty information and applications via a rich set of application programming interfaces apis. Configuring a sip trunk tie line between cisco cucm. Mitel provides the call manager and appropriate configuration information. With this program you shoretel batch wav converter convert audio to a shoretel compatible format. Spoof mac to enable shoretel license to run on new server solution change the mac address in windows go to start control panel. How to download the shoretel communicator software.
With presence, instant messaging, voice chat, video chat, and screen sharing, you can increase your productivity by streamlining communications in one easytouse. Refer to the shoretel call manager manual for further details. Help information flow through your organization seamlessly to get more done faster and smarterwith the right calling, chat, collaboration and customer experience tools from mitel. Enter your server name, name, and password and click login. Using the intercom the intercom function allows you to connect with another party without ringing the party through a call line. We have two sets of links for each video, a link to download the video and one to stream the video.
The personal call manager could not be installed on mac computers for example. Thats why we will install shoretel call manager on windows terminal server. On shoretel 230 phones, the call key also blinks green. Open the settings page for windows or preferences page for mac os. Survivable remote site telephony srst ensures that basic call functions remain accessible when communications with the controlling cisco unified communications manager are broken. Free download shoretel connect shoretel connect for mac os x. Now it will ask you for the server that is to be used. This means that hosted users and mac users could now enjoy all the beneifts that shoretel real time call management has to offer. Jabra suite for mac will no longer be updated but can still be used. Shoretel call manager software free download shoretel call. In september 2017, mitel completed the acquisition of shoretel.
For details about using the phone, see the shoretel ip phone 480480g user guide. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic contact center. With the help of its mobility, you can easily participate in multiparty video conferences with tablets and smartphones. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide. This will cause the system to pass the call directly to your mobile device while obviating the need to confirm with the shoretel system that you will accept the call.
Find shoretel software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Softhphone is loaded in the same server that its call manager resides. On some browsers the videos may take a minute or two to load. Page 2 shoretel advanced applications atalog overview shoretel offers a portfolio of software applications that deliver on the promise of unified communications uc by increasing return on investment of both the shoretel uc system and a customers existing business applications. You can have call manager maximized automatically when you receive or make a call. Now our clients can have access to everything the shoretel system has to offer no matter where they are. This is a great way to let telecommuters work from home without sending a phone, power brick, router, and a bunch of other stuff with them. Heres a quick brain dump of some of the common issues i come across, i hope youll find them helpful. Gcti weekly factoid shoretel softphone requires ip resources.
The callers name may be abbreviated to fit on one line. It looks a lot like the browser based version of the communicator. Here are the steps to get call manager installed on a windows terminal server. Installing shoretel call manager first you will need to select the start button on the bottom left of the screen.
Then you will need to type this into the search box. Look up mac address, identify mac address, check mac adress fast and simple. The shoretel communicator for mac is a powerful unified communications application that provides access to the shoretel system. With minimal training, users across job roles can master a full suite of versatile tools for managing realtime communications on their macs. This free software for mac os x is an intellectual property of shoretel. Shoretel offers a portfolio of software applications that deliver on the promise of unified communications uc by increasing return on investment of both the shoretel uc system and a customers existing business applications. Objectives of this book this guide explains how to install, configure, administer, and maintain the shoretel connect client. This document will help you find you way around this software.
How to use the soft phone on shoretel communicator. Shoretel sky softphone is an application that allows you to place calls from your pc. Just enter mac address and get its vendor name or give vendor title and determine his mac adresses list. Active directory is a microsoft directory service for windows domain networks. The installer is located on the shoretel server in the following location.
Find out if specific legacy call control platforms, phones, accessories and more from shoretel have been renamed, replaced or discontinued. Icons to the right of caller details allow you to manage calls from the active call area, as explained in. It provides similar functionality as the shoretel communicator for web, which provides features available in the personal access level. Note use shoreware call manager to configure the modes with different call forwarding destina. If there are two servers at a site, will they both take some of the softphone load. Solved shoretel communicator 12 for mac voip forum. Note that the soft keys at the bottom of the window are different from the soft keys that appear when the phone is idle they now allow you to park the call or hang up. Shoretel mac addressvendor lookup and search look up. The time is off on the display of the phone and voice mails. Issues regarding softphone functionality, lan compatibility, isp issues, etc. These include phone issues, email issues, voice mail, time is off etc. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. It does not directly support im functionality and there is no contact tab but.
Shoretel enterprise contact center has several features that are often confused. You and the recipient must be using shoretel ip phones and must have permission to use this feature. This will allow programmers to quickly make a full featured call manager for brand x os. It is helful if you are busy, constantly in important meetings.
Shoretel voice mail quick reference son you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. Shoretel software by title popularity freeware linux mac. Shorephone 115 user guide advanced network systems, inc. The application lies within communication tools, more precisely general. New updates for jabra products will only be released in jabra direct version 4. They care very little if you use x os, because majority of the components are becoming web based. So i have to go with sip softphone like xlite or third. Shoretel mobility client the mobility client extends the enterprise desk phone features and uc capabilities to the ios device, integrating into the pbx, enabling voip. It works with cisco ip phones connected to your local network and it can send several commands such as dial, end, hold on each extension you select. For more information, visit or remote call control and presence autostart up quickdialer call, answer, hold, conference call history, redial history contact dialing and importing from the mac. If wait for dtmf is enabled, then you will have to confirm with the shoretel system that you will accept the call before the call is sent to your mobile device which some users. Jabra direct engineered to optimize and personalize your.
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